People always say that starting a restaurant is risky. But, if you work on improving your restaurant efficiency, you can beat that statistic. Improve your customer satisfaction, reputation, and revenue with these three techniques and technologies.
1. Get Employees Focused at Weekly Meetings
Employees need to be as focused as you are at making your restaurant a success. Get everyone together as a team every single week, and inspire them to be committed to outstanding customer service.
Get staff into the habit of bringing ideas to these meetings. Ask them their thoughts on how to improve service, impress guests who have unusual needs, and make your restaurant stand out. Also, listen to any problems they have and work together to brainstorm solutions.
2. Adopt Efficient Internal Technologies
Research and adopt the latest restaurant technologies to make processes simpler and quicker. For example, an electronic point of sale system can help waitstaff take orders faster and transmit them electronically to the kitchen. The system can even keep track of items that are running low.
Another innovation is using electronic tablets to take orders or to open tabs. Staff members can quickly perform these services from any location in the restaurant so that customers don’t have to wait as long.
3. Use Faster External Communication Technology
When you’re slammed by extra customers, you don’t have time to call every staff member individually to request more help. Instead, you can use a robocall service that can quickly send an automated voice message to every designated employee—or all employees.
With a robocall service, you can also send staff members automated shift start reminders, messages that their shift time has changed, or notifications that additional shifts are available. It’s easier than ever to use a robocall service, which frees up your time to focus on serving customers and managing staff members.
Use these three methods to improve your restaurant’s efficiency and make your daily work routine easier. Use them consistently, and you’ll solidify your reputation as a well-run restaurant where quality staff members want to work and excited customers want to eat.